At Tresani, we believe that the delivery of your luxury bathroom items is a crucial component of your shopping experience. This is why we've partnered with premium delivery partners, to ensure that our deliveries across the UK & beyond are handled with the utmost care, further demonstrating our commitment to providing a seamless and superior delivery service for all our customers.

Orders are typically dispatched within 48 hours for stock models and are typically delivered within 3-5 business days, depending on your location.

Once your order is shipped, we’ll send you tracking details. You’ll receive updates so you know when delivery is expected — no surprises. You can also track the status of your order as it progresses on our TRACK ORDER STATUS page. It may take up to 48 hours from confirmation for your order to become active.

We offer free shipping for all our smart toilets to the Mainland UK, adding even more value to your Tresani purchase.

Please note: Some exclusions apply. See below for details.

Delivery to any other location may be charged at a higher rate. For delivery quotes, please call us on 0345 548 4344

Our smart toilets are premium products built to last, and with their advanced technology and high-quality materials, each unit weighs around 50kg. To ensure they arrive safely, these items are shipped via bulk delivery services on a pallet or specialist courier.

Kerbside Delivery:
Please note that delivery is typically made to kerbside or the nearest accessible point to your property. Delivery teams are not always able to carry heavy goods indoors, upstairs, or to specific rooms.

Safe Handling:
As these are heavy products, we recommend arranging for two people to be available to receive and carefully move the item upon delivery. Always use safe lifting practices and, where possible, appropriate equipment.

Packaging:
All items are securely packaged to prevent damage in transit. We advise keeping the original packaging until installation is complete, as it offers the best protection should the product need to be stored or returned.

This process ensures your Tresani product reaches you in perfect condition and ready to elevate your bathroom with confidence.

Please keep all packaging, manuals, parts, and any special freight crates (if included) intact for returns. Items returned without original packaging may not be accepted.

Before signing for delivery, inspect your product. If you can see damage, note it clearly on the delivery manifest/photo and inform us immediately so we can act quickly.

Please ensure that delivery is complete and the product has been inspected before scheduling installation. Tresani cannot accept responsibility for costs incurred from installers booked before the safe arrival of goods.

If you have any questions, need help choosing the right model, or if anything arrives incorrectly, our dedicated support team is here to help.

TRESANI LTD, Third floor, 3 Hill Street, New Town, Edinburgh, EH2 3JP, United Kingdom

Email: info@tresani.com

Phone: 0345 548 4344

Hours: Monday-Friday, 9am-5pm | Saturday, 9am-1pm