Tresani · Delivery
Delivery
Premium delivery partners, careful handling and tracked shipping across the UK — so your Tresani arrives exactly as it left us.
Delivery is part of how we look after your order. Every Tresani travels with a specialist pallet courier — and they'll contact you directly before delivery to arrange a weekday that works for you, so nothing arrives unannounced.
Free UK mainland delivery
Free shipping on every smart toilet to mainland UK. Some exclusions apply.
Dispatched in 1–2 business days
Sent by secure tracked pallet courier; your tracking number arrives by email once dispatched.
Tracked all the way
Click the tracking number in your dispatch email to see live tracking. Allow up to 2 business days for it to become active. Full details in the tracking section below.
Kerbside delivery
Delivered within 3–5 business days (Monday to Friday only), to the kerbside or nearest accessible point by specialist pallet courier.
Tracking your order
We dispatch
Your order leaves our warehouse within 1–2 business days, carefully packaged for transit.
You get a dispatch email
It contains your tracking number — click it to see live tracking. Allow up to 2 business days for tracking to become active.
Follow it to your day
Delivery within 3–5 business days (Monday to Friday only). The pallet courier will contact you first to agree a suitable weekday.
The dispatch email is your tracking
The moment your order ships, we email you a tracking number. Click it and it takes you straight to the pallet courier's live tracking for your delivery — no forms, no logins, always current.
- Can't find it? Search your inbox for “Tresani” and check spam or promotions folders. Allow up to 2 business days after your order confirmation for tracking to become active.
- Booking the day: the courier will also contact you by email or text to arrange a weekday that suits before delivering — nothing arrives unannounced.
- Still stuck? We're happy to look it up for you — just get in touch.
Pricing
Mainland UK
Free shipping on all smart toilets. Some exclusions apply.
Rest of the UK
Delivery elsewhere may be charged at a higher rate. For a quote, call 0345 548 4344.
Heavy & bulk item delivery
Our units weigh around 50kg and are shipped on a pallet by specialist courier.
Booking your delivery
Deliveries are made Monday to Friday only. The pallet company will contact you directly — keep an eye on your emails and texts — to agree a suitable weekday before any delivery is attempted.
Kerbside delivery
Delivery is to the kerbside or nearest accessible point. The delivery team will not be able to carry goods indoors, upstairs or to specific rooms.
Safe handling
At least two people must be available to receive and move the unit — these are heavy items. Use safe lifting practices and suitable equipment.
Packaging
Your order is securely packaged for transit. Keep the original packaging until installation is complete — it offers the best protection if the unit must be stored or returned.
Before you sign
Keep the original packaging
Keep all packaging, manuals, parts and any freight crates in case you need to return your order. Items returned without their original packaging may not be accepted.
Inspect on delivery
Inspect your order before signing. If you see any damage, note it clearly on the delivery manifest or in a photo, and tell us immediately.
Scheduling installation
Make sure delivery is complete and the product inspected before booking an installer. Tresani cannot cover costs arising from installers booked before goods arrive safely.
We're here to help
Questions about your delivery or tracking, or need help choosing a model? Our team is happy to help — real people, no chatbots.
info@tresani.com · 0345 548 4344
Mon–Fri 9am–5pm, Sat 9am–1pm.