Tresani Prime floor-standing Japanese smart toilet in gloss white, in a warm oak bathroom with a stone bath and countryside views

Installers

Straightforward installation. Real support.

Clear documentation, practical guidance and direct access to our team — so you can fit Tresani with confidence and get on with the next job.

Installation resources Talk to Jason

Full installation informationStep-by-step guides, videos and technical documents.

Direct technical supportTalk to Jason for practical answers when you need them.

UK parts & warrantyOngoing support and spare parts after installation.

Palletised deliveryKerbside delivery with clear handling information.

Get started

Everything you need to fit Tresani.

Access installation guides, videos, wiring and plumbing information, service positions and model-specific documents through the Tresani Support Centre.

Go to installation resources

Installation guides

Model-specific step-by-step fitting information.

View guides

Side view of the Alto wall-hung smart toilet floating above the floor

Installation videos

Model-specific video guidance covering the installation process.

Watch videos

First-fix waste pipe, water supply and fused spur before tiling

Technical documents

Wiring, plumbing, service positions and supporting installation information.

View documents

Technical drawing of a wall-hung toilet elevation and plan

Model-specific drawings

Dimensioned drawings and relevant installation information for each model.

View drawings

A boxed toilet shrink-wrapped on a pallet at the kerbside beside a delivery van

Delivery & handling

Palletised for safe delivery.

Tresani toilets are delivered securely on a pallet by kerbside delivery. Because of the product weight, plan suitable handling before moving the toilet into position.

Palletised deliveryDelivered securely on a pallet to the kerbside.

Approx. 50 kgPackaged weight varies by model — check the product information before handling.

Two-person handlingWe recommend planning for two people to move it into position.

Full delivery information

Installer fitting a water connection on a wall-hung frame

Fit Tresani regularly?

Join the Tresani Installer Network.

If you fit Tresani regularly, join our installer network to receive technical updates, new-model information and — where possible — enquiries from customers looking for an installer in their area.

Join the installer network

Technical updatesBe among the first to hear about new models, changes and technical information.

Installation resourcesDirect links to the latest guides and technical documentation.

Customer enquiriesWhere appropriate, we may help connect customers with installers in their area.

Direct supportAccess to real technical help when you need it.

Installer network

Join the network.

A few details are all we need. Name, email and your service area are required; everything else is optional.

The network keeps you informed and, where possible, connected with local customers. It is not an approval or accreditation scheme.

Jason, Tresani in-house plumber and product specialist

Technical support

Talk to Jason.

In-house plumber & product specialist

Jason is here to help with installation questions, service positions, compatibility and real-world technical advice. If you’re on site or planning an installation, just get in touch — photos and drawings welcome.

Ask Jason a question Call 0345 548 4344

Prefer email? Send photos, drawings or the model to info@tresani.com

Common installation scenarios

Different projects. The same support.

Warm designed bathroom with wall-hung toilet and walnut vanity

New builds

First-fix coordination, with services planned early.

Origin floor-standing smart toilet with bidet in a stone bathroom with a freestanding bath and oak vanity

Renovations

Guidance for replacements, upgrades and like-for-like swaps.

Concealed wall-hung mounting frame and cistern for the Axia smart toilet

Wall-hung installation

Frame information and installation-height guidance.

Tresani Axia wall-hung Japanese smart toilet in a contemporary bathroom with a marble feature wall and city-skyline views

Multiple bathrooms

Support for larger residential and development projects.

Warranty & aftercare

Ongoing support after installation.

Every Tresani carries a lifetime ceramic guarantee and two years’ cover on parts and electronics, backed by UK-held spare parts — so customers are supported long after the job is complete.

Warranty & support information