FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client. We have tried to answer the most common questions. Always consult the manufacturer’s documentation for specific installation, maintenance and safety instructions, and feel free to reach out to Tresani for personalised assistance.
WHAT IS A SMART TOILET AND HOW IS IT DIFFERENT FROM A STANDARD TOILET?
An all-in-one intelligent toilet with a warm-water bidet wash, heated seat, warm-air drying and automatic lid — replacing the need for toilet paper and adding a level of hygiene and comfort standard in Japan and across Asia.
HOW DOES THE WASH AND DRY WORK?
A self-cleaning stainless-steel nozzle delivers a temperature- and pressure-adjustable warm-water wash, followed by warm-air drying — all controlled from the side panel or wireless remote.
ARE SMART TOILETS SUITABLE FOR PEOPLE WITH MOBILITY OR ACCESSIBILITY NEEDS?
Smart toilets can be particularly helpful for people with limited mobility. Hands‑free features such as motion‑activated lids and automatic flushing reduce the need for bending or twisting. The bidet and air dryer allow users to clean themselves without manual wiping, which can be beneficial for individuals with arthritis, injuries or other conditions affecting dexterity. Wireless remote controls and voice control make it easier to operate the toilet from a seated position. Tresani pays special attention to accessibility in its designs, making its smart toilets easy to use for all ages and abilities.
DO I NEED A PROFESSIONAL TO INSTALL IT?
Yes — installation should be carried out by a qualified plumber and electrician. Each model needs a water supply, a waste outlet, and a fused electrical spur nearby.
WILL IT WORK WITH UK WATER PRESSURE?
Yes. Every Tresani has a built-in water tank, guaranteeing a full flush even in low-pressure homes.
WHAT HAPPENS IN A POWER CUT?
A backup battery provides up to 50 flushes, and power-off flushing means the toilet always works.
HOW MUCH DOES IT COST TO RUN?
Typically £50–£80 a year in electricity for a household of four — often offset by the savings on toilet paper.
WHAT WARRANTY IS INCLUDED?
A lifetime guarantee on the ceramic body and 2 years on all electronic and mechanical parts. Register within 30 days for priority support.
HOW MUCH IS DELIVERY?
Free to UK mainland, dispatched within 1–2 business days, with kerbside delivery in 3–5 days by specialist courier.
WHAT'S YOUR RETURNS POLICY?
30 days, provided the item is unused and in its original packaging; we arrange pallet collection for the heavier units.
HOW DO I KEEP IT CLEAN?
The nozzle self-cleans and UV-sterilises between uses; in hard-water areas, occasional descaling keeps it performing at its best.
WHICH MODEL IS RIGHT FOR ME?
Our Core range (Origin, Prime, Alto) covers the essentials; the Signature range (Nexus, Axia) adds comfort and finish; and our top tier (Halo, Elevare) brings colour, bespoke finishes and every feature . Tell us your space and budget and we'll match you.